Refund Policy

Last updated: 6 November 2026

Purchases on Pizyn are processed by our merchant-of-record payment partner, which acts as the seller of record for the transaction. Approved refunds are returned to your original payment method.

Subscriptions

• First purchase: every new subscription comes with a 14-day money-back guarantee. If you are not satisfied, email us within 14 days of the initial charge for a full refund.
• Renewals: if a plan renews and you did not intend to continue, contact us within 7 days of the renewal charge. Provided the renewed cycle's plan credits have not been used, we will refund the renewal in full.
• Cancelling a plan stops future renewals but does not by itself refund the current period; the plan remains active until the end of the period already paid for.

One-time credit packs

• Unused credit packs are refundable in full within 30 days of purchase.
• If part of a pack has been used, contact us within 30 days and we will refund the value of the unused credits.
• Credits already consumed by completed generations are not refundable.

Failed generations

If a generation fails because of a provider or system error, the credits are re-credited to your balance automatically — you never pay for a failed generation, and no request is needed. Generations blocked by our content filters are likewise not charged.

Service discontinuation

If we permanently discontinue the Service, we will give at least 30 days' notice and refund unused paid credits and the unused portion of active subscriptions.

How to request a refund

Email support@pizyn.com from your account email address and tell us which charge you would like refunded. We review requests within 3 business days; once approved, the refund is issued through our payment partner and typically reaches your account within 5–10 business days, depending on your bank.

Chargebacks

If something looks wrong with a charge, please contact us first — most issues are resolved faster by email than through a bank dispute. Filing a chargeback may result in the associated account being suspended while the dispute is resolved. Accounts terminated for violating our Content Policy are not eligible for refunds, except where a refund is required by law.